Building a small family-owned business into one of the nation's leading aircraft title service companies is an accomplishment in which Neal and Vicki Snowden are proud.
The secret of their success? Good old-fashioned customer service. Nobody in this business cares about people like we do, explains Neal. And that is what makes Aero-Space Reports unique.
Aero-Space Reports was established in 1969. Neal Sr. and Polly Snowden took over the business a few years later. In the early 1960s, the FAA moved hundreds of thousands of aviation records to a centralized location in its Oklahoma City headquarters. Consequently, every provider of aircraft title searches was also located in Oklahoma City. At that time, the FAA provided a small office for title companies that was filled with desks and a bank of telephones for title companies. Polly searched aircraft records at the FAA while Neal Sr. dealt with customers and produced the reports from an office in their home.
Through their hard work, Neal Sr. and Polly paved the way for Aero-Space Reports to become a top provider of aircraft title services. The attention given to the needs of each individual customer gave Aero-Space Reports a well-deserved reputation for quality, dependability, and trustworthiness. Everybody who knew Neal Sr. knew that he was a man of integrity, remembers Vicki. And he always treated his clients like family.
The same philosophy of customer care was passed on when Neal Jr. and Vicki Snowden took over the family business in 1992. Thanks to their new vision and leadership, Aero-Space Reports has grown to become a leading aircraft title and escrow company, with a dedicated and experienced staff serving clients worldwide.
Customer service is Aero-Space Reports' top priority. We work very hard to provide fast and attentive service at reasonable prices, explains Vicki. If our clients have a problem, they know that they can pick up the phone and talk directly to me or Neal. Even though we have changed considerably during the last decade, the way we take care of our customers hasn't.